What makes someone hospitable? Only few people are born with a natural talent to be truly hospitable. Most of us need to learn the art of hospitality. But I wonder: ”What is the correct definition of hospitality?”

Rooms Division Management teaches you how to create a pleasant environment for guests. People with a natural talent for hospitality can develop their talent further with the help of this book. Rooms Division Management deals exclusively with the hotel industry.

Students
Rooms Division Management offers the student a multi-faceted insight in hotel management.
The book and DVD approach the subject by stressing the following three aspects:
1. The guest’s experience
2. The work experience of the associates
3. The objectives of management and shareholders.

Educators
For the benefit of educators Rooms Division Management offers clear instructions for every assignment and practical instruction film. Educators who use the book can find the answers to the review questions on the website.

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